A compliance platform that replaced 40 spreadsheets
We built a multi-tenant compliance workflow platform for a German regulatory startup, taking it from spreadsheet-based manual review to a product serving 40+ enterprise customers.
2 weeks → 2 daysCase Study
Automating dispatch for a logistics operator
We automated order intake and dispatch allocation for a South African logistics operator, removing roughly 30 hours of manual coordination per week.
- Client
- Regional logistics operator
- Industry
- Logistics
- Region
- South Africa
- Duration
- 10 weeks
The challenge
Orders arrived by email, WhatsApp, and phone, then were transcribed by hand into a scheduling spreadsheet. Two coordinators spent most of their week on data entry, and allocation quality depended entirely on who was on shift.
What we did
Unified the intake channels
Email and messaging orders are parsed into structured jobs automatically, with a human review queue for anything ambiguous.
Encoded the allocation rules
We extracted the heuristics the best coordinator used — vehicle type, route density, driver hours — into an explicit, tunable rules engine.
Kept humans in the loop
The system proposes an allocation and a coordinator confirms it. Trust was earned before any step ran unsupervised.
Made exceptions visible
Rather than hiding edge cases, the dashboard surfaces them first, which is where coordinator attention is actually worth spending.
The outcome
Both coordinators moved into customer-facing account management. The operator has since expanded to two additional depots on the same system.
Results
- 30 hrs/week
- Manual coordination removed
- −41%
- Order-to-dispatch time
- 2 → 0
- Full-time data entry roles
- +18%
- Vehicle utilisation
Technology
PythonCeleryPostgreSQLReactAWS
Services used
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